Terms & Conditions

PAYMENT

Payment accepted via PayPal

ORDER NOTES

Once you have placed your order, confirmation will be sent to you via email.

We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ – as a result, we reserve the right to decline orders for bulk or high value purchases.

DELIVERY

All our candles are hand poured by ourselves at home in Hertfordshire. Delivery can sometimes vary according to stock levels. If your order is urgent please call us to discuss a date.  If there are problems over the delivery of any of the goods on your order we will contact you immediately.

RETURNS POLICY & GUARANTEE

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

If for any reason you are not satisfied with your purchase, please return it within 14 days, unused and in its original packing, (ie in saleable condition) for an exchange or refund.  We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights